Shipping & Returns

Shipping

We process orders within 1–3 business days. In practice, most orders placed on business days leave our warehouse the same day and reach customers the following day within Poland. International orders to the EU are delivered within 5–8 business days. We ship via InPost courier and InPost parcel lockers.

Returns

You have 14 days from the date of delivery to initiate a return. After submitting your request, you have an additional 14 days to send the package back. The returned item must be unused and have all original tags attached.

How to make a return — step by step

1. 1

   Log in to your account

   Go to your account on lenanto.live and navigate to the My Orders tab.
2. 2

   Request a return

   Click Request Return next to the relevant order. Select the items you wish to return and provide the reason.
3. 3

   Choose a shipping method

   You have two options:

   • InPost parcel locker or point — drop off the package yourself at any InPost locker or collection point
   • InPost courier — schedule a courier pickup from your home. Enter your address and the courier will collect the package
4. 4

   Ship the package

   The shipping process depends on the method you chose:

   • InPost Paczkomat — InPost will email you a 10-digit return code separately. Enter it at any Paczkomat and drop the package — no label printing.
   • InPost courier — a return label is generated automatically. Download it from the returns panel in your account, print it, attach it to the package. The courier will pick up the package from your address.
5. 5

   Wait for your refund

   Your refund will be processed within 14 days of us receiving the return shipment.

Size or colour exchange

Need a different size? You can do it yourself through your account — no need to contact customer service. Exchanges are available for the same product (different size or colour).

1. 1

   Log in to your account

   Go to My Orders and click Exchange next to the relevant order.

2. 2

   Select the item and new size

   Choose the item to exchange, provide the reason, and select a new size from those available.

3. 3

   Choose a shipping method and send the original item

   For Paczkomat InPost will email you a code to enter at any Paczkomat (no printing); for the courier you'll download a label from your account and schedule a pickup.

4. 4

   Receive the new size

   Once we receive the return, we will ship the new size to your order address.